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Read moreOur Response to COVID-19
In this unprecedented time, our priority at New Sudbury Volkswagen is to ensure the safety and wellbeing of our Volkswagen community. In order to do so effectively and efficiently, we have introduced some new measures in relation to our space and operations.
Simply give us a phone call to learn how we can provide convenient on-going services that minimize contact, and alleviate any burdens this may otherwise cause.
- Our physical showrooms and waiting areas are open. Our facility is open to serve you. We do recommend an appointment for sales to ensure the best experience.
- Face coverings are required while attending the dealership.
- Our parts team and parts counter are open for business.. Our team can be reached by phone or email, and curbside pickup is available for all parts orders.
- We have implemented social distancing requirements of 2 metres for all staff and visitors. During interactions please refrain from shaking hands and wash them frequently.
- Our shuttle service is available but running on limited resources. We encourage all customers to consider dropping their vehicles off or coordinating rides to and from the store. Is a shuttle is required, please book at the time of your appointment.
- To protect yourself and others, we have instituted enhanced cleaning protocols, with a focus on high-traffic shared spaces and surfaces like door handles, counter tops, office equipment, and more.
- Please visit NewSudburyVW.ca for more details or reach out at 705-566-8170 to ensure we can serve you.
Sales Operations
Our main goal is to implement and encourage social distancing. Explore our online digital showroom to learn about our exciting Volkswagen models. When you are ready for a closer experience, contact one of our sales professionals by Online appointment or our Contact Us form. We will work with you to bring you the best purchase experience possible.
Contact our sales team anytime HERE
Service Operations
During these difficult times our service team is here to help and as such we ask that you respect social distancing. We encourage all customers to arrange for their own transportation to and from the dealership at this time.
- Our team is able to accomodate for after hours drop-offs and pick ups, please inquire for details
- Please contact our team by phone or online before attending our dealership premises. We will make every effort to help accomodate your needs.
Appointments can be booked online HERE. One of our service advisors will be in contact to confirm details and requirements.
Service inquiries may be directed to our team HERE.
Parts Operations
Our team of parts pros are equipped to handle vehicle parts lookup and ordering requests online and over the phone.
Please take advantage of this wherever possible.
- For order pickup our team is happy to work with you on payment options as well as delivery options.
- For order inquiries our team can be reached online request or by calling 705-566-8170.
Contact our parts team anytime HERE
We appreciate your business and understanding during these times of enhanced safety measures.
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