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Great Service Means Happy Customers
I had an incredible experience at New Sudbury Volkswagen! From the moment I walked in, the atmosphere was professional yet welcoming. I specifically dealt with Roger in Sales , he made the entire process transparent and pressure-free. He actually listened to my needs rather than just trying to close a deal.
On the service side, Travis was a total pro—he kept me updated throughout the day and even arranged the shuttle so I didn't miss a beat at work. My car came back running perfectly and looking sharp after the complimentary wash. It’s rare to find a dealership that balances high-tech service with a genuine, small-town feel. Highly recommend!
Our experience with New Sudbury Voltswagon sales was fantastic from start to finish. Carter was amazing to deal with and was always prompt to reply to any questions and requests that we had throughout the buying process. Marc-Andre was great and made the paper work component quick and easy but was also thorough in explaining everything through the process.
We would not hesitate to recommend Carter and New Sudbury Voltswagon to our family and friends looking to buy a vehicle.
Roger is a professional sales person.
Made the purchased and financing seamless.
Made sure… I had all my documents on delivery.
Then loaded my phone and the VW app.
He went through all the car functions with me.
Highly recommend you ask for Roger.
I came in to service my GTI on a Friday at 11 am and left on the following Saturday with a new Golf R. At no time was I pressured into anything and full disclosure was given to me throughout the entire process. I couldn't recommend Jamie Vannorman any higher without it sounding like I knew her previously (I did not). The service department also deserves recognition for openness and honesty.