I had an incredible experience at New Sudbury Volkswagen! From the moment I walked in, the atmosphere was professional yet welcoming. I specifically dealt with Roger in Sales , he made the entire process transparent and pressure-free. He actually listened to my needs rather than just trying to close a deal.
On the service side, Travis was a total pro—he kept me updated throughout the day and even arranged the shuttle so I didn't miss a beat at work. My car came back running perfectly and looking sharp after the complimentary wash. It’s rare to find a dealership that balances high-tech service with a genuine, small-town feel. Highly recommend!
Dealing with Roger Haynes at New Sudbury Volkswagen was a pleasure. He was very knowledgeable and professional. His enthusiasm for the Brand was encouraging as this is my first VW purchase. He took his time showing me all of the features of my new Tiguan and made sure I had a good understanding of things before I left the lot. Looking forward to dealing with New Sudbury Volkswagen in the future.
Traded in a fairly new Audi S5, purchased a 2026 Audi RS3. Our sales expert Roger, was able to get a better trade in allowance and even got Audi to drop some money from the price of the new car. He is more of an automotive concierge than a salesman, helping us quickly and efficiently get our new vehicle ready. Third car we purchased through Roger and if for some reason we decide we want another one, he’s the only guy for us. From a dealership standpoint, it feels like a small family business, with personalized care and considerations, particularly Marc-Andre. He was able to transfer service plans and protection packages to our new car. These gentleman make purchasing a car hassle and worry free. I think the entire staff goes beyond what a lot of other dealerships would do, but for them I think it’s just a normal day. Thank you all those involved in making yet another great experience for us at New Sudbury Audi.
- Gerry and Nancy Manwell
I have purchased many vehicles from many dealers throughout North America. The latest purchase from Mew Sudbury VW was one of the best buying experiences. Roger Haynes was outstanding in making this a very positive experience. The car was immaculately presented. All transaction formalities were handled very efficiently. He spent the effort and time to ensure we were completely satisfied.
We can’t be more pleased with the friendly and professional service provided by Roger Haynes at New Sudbury Volkswagen on our new Atlas. Roger handled questions and requests for information quickly, accurately, and efficiently over phone, text, and email which was impressive. When we visited for a test drive, Roger went the extra mile, giving us a very thorough briefing on all the numerous features with which VW loaded the Atlas. Roger was simply the best customer service person we’ve ever dealt with, by a long shot.
And, finally …. The VW Atlas is a brilliant vehicle. It drives smoothly, is very comfortable, has numerous safety features, has great vehicle support provided by VW, and is comparable in price with its competition in vehicle class.
Top notch service and product! Thank you again Roger!
